How to restore Emails, Files and Databases using R1soft automated backups in cPanel


How to restore Emails, Files and Databases using R1soft automated backups in cPanel

NOTE: If you would like, we are able to do this restore for you. Cost for us to do a restore is $40. To request this service, just submit a support ticket through here and let us know which website and how far back you'd like the restore done. We make 3-4 backups per day and store the last 7 days worth.

These guides assume you've logged in to cPanel. Click here for a guide on doing that

How to Restore Files
Before you start, we highly recommend using the cPanel File Manager tool to delete the public_html folder and create a new, empty public_html folder. This will ensure that the backup is restored cleanly. Click here for a guide on accessing the cPanel File Manager. Once you're in, just find and delete the folder titled public_html to something like public_html.old-currentdate

Once that's done, create a new public_html folder. This will make the restored files go into a clean folder.

(1)Click on +Folder > (2)type public_html > (3)leave the second field blank > (4)click Create New Folder

Step 1
- Click on the R1Soft Restore Backups icon.


Step 2 - R1Soft will now open, dates and times of backups made will be listed under “Created On”. Click on the Folder icon next to the date you wish to restore.

7c47924820374366801c1eeb552a83121d3b24df?t=719da815efe722629d2e8bd5773578adStep 3 - Double click on the Home folder 82ec19e39327b370922dd134f4d80d057ef92392?t=3c23d49fa4ab6aabd3de964fa9979386

Then check the box next to the folder you wish to restore. Normally this will be the public_html folder, however Addon domains and Subdomains will have their own folder (click here for a guide on finding the correct folder in this case)

Scroll up and click Restore Selected c6bcd0511dd9c44e42c34b0064fde6b8656430f3?t=8eefdabdb4f4c92b9c526d5d9952e0f2

Then click Restore to begin

Step 4 - Once the restore is finished you can close the window

NOTE: You may get some errors under "Files Failed". It's often OK to get a few of these as they're just cache files which aren't needed when restoring website data

How to Restore Database Data

Step 1 - Click on the R1Soft Restore Backups icon.


Step 2 - Click on the Database icon next to the date you wish to restore.


Step 3 - Clicking the arrow symbol next to Databases will display a list of all the backed up databases, then tick the box next to the database you wish to restore. If you see multiple database and don't know which is the right one, click here for our guide on finding the database name.


Click Restore Selected to begin the restore

The database will now begin restoring. Close the window once restore is complete

How to Restore Emails
Before starting, please check if your emails are in MDBox format because email restore process will be different to the procedure below.

Identifying an MDBox Email Account

Step 1 - Login to cPanel and go to File Manager.

Step 2 -
Navigate to mail/<yourdomain name>/<email account name>.
In this example, we will be using, therefore we will go to the directory mail/

Once you are there, if you see mailboxes and storage, then the email format is MDBox, please follow this guide to restore.

Note 1: This procedure restores all emails that were on the server for that email account at the specific time of the backup point's date. This won't affect or delete any other emails currently on the account.

Note 2 : If you had set up your email account on a device as POP, the emails may have been downloaded onto your device and deleted from the server (as that's how POP normally works) in the time between 2 download points, meaning the emails may not have been backed up.

Note 3: If the email account was deleted from cPanel, you'll first have to create it again from the Email Accounts tool in cPanel

Step 1 - Click on the R1Soft Restore Backups icon

Step 2 - Click on the orange folder icon to the right of the restore point you want to restore from

Step 3 - Double click on Home

Step 4 - Double click on mail

Step 5 - Double click on the domain name listed (should only show your primary domain)

Step 6 - Double click on the domain name for the email account that you want to be restored

Step 7 - Tick the box for the user/email account you want to be restored and hit Restore Selected

Step 8 - Click Restore to confirm you want the restore to begin

Step 9 - Once the restore is complete, you'll see a screen that looks like this

If your email account is set up on an email program like your phone or Outlook, either hit the Send/Receive all emails menu (most email clients should have a similar option) or wait a few minutes as some email clients are on a 15min timer where they check for new emails automatically.

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