Why is my account suspended?
Your account may be suspended for the following reasons:
- Failure to pay an invoice before the due date (e.g. expired credit card)
- Breach of our acceptable usage policy (e.g. hosting a gaming server)
- Breach of our terms and conditions (e.g. hosting content illegal under AU law)
- A serious abuse allegation (e.g. your service is distributing a virus)
The steps to un-suspend differ depending on the circumstance:An unpaid invoice
In most cases simply logging into the Crucial Control Panel and paying any unpaid invoice(s) will automatically reactive the service within a few minutes.
Not all services automatically reactivate after a payment has been made. For some products (usually legacy products) reactivation is manual.
In these cases contact us and we can quickly resolve.Breach of Acceptable Usage Policy, Terms & Conditions or serious Abuse allegation
Where there is a clear breach of our Acceptable Usage Policy, Terms & Conditions or a serious Abuse allegation we will manually need to reactive the service.
Please submit a request to our Billing department. We'll always do our best to resolve any breach quickly however we cannot provide any general timeframes given the wide variety of issues.