On Personal, Business and Reseller hosting plans, SSH access is disabled by default. In order to have it enabled, log in to https://control.crucial.com.au/clientarea.php and submit a support ticket requesting to enable SSH. If you have multiple hosting services or a Reseller service, make sure to advise which cPanel account/domain name you want SSH enabled for..
How to Enable SSH for Reseller and Managed VPS Hosting Plans Step 1 - Log in to WHM and click Edit a Package
Step 2 - Select the package for the account you want SSH enabled for and click Edit
Step 3 - Make sure that Shell Access is ticket and click Save Changes
Step 4 - Go in to the Upgrade/Downgrade an Account section in cPanel
Step 5 - Select the account you want to enable SSH for and click Modify
Step 6 - Upgrade the account to the same package, this will reapply the new package value and enable SSH
How to Enable SSH for Control Panel VPS and Blaze Servers Accessing SSH from an individual cPanel account is far safer than using the root login as a cPanel user is limited to accessing and editing files on that specific account. It's useful for a developer who wants to use tools like Git or Composer to build a website.
Step 1 - Log in to WHM and click on List Accounts
Step 2 - Click on the + next to the domain and click Modify Account
NOTE: Here you can see the Username and IP Address to use to log into SSH. You can also change the password which is the same for SSH, cPanel and FTP.
Step 3 - (1) Tick Shell Access then (2) Click Save