SSL - Fix Lets Encrypt / AutoSSL problems

  • 21-03-2018 11:45

How to fix Lets Encrypt / AutoSSL problems

Step 1 - Make sure the website is pointing to your server with us. Use a DNS checker like to make sure the IP address of the A record is the same as your server IP (you can find this from the email we sent that contains your WHM or cPanel login information)

Step 2 - Add this code to the top of your .htaccess file:

RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/.+$
RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$

Step 3 - Go into the SSL/TLS section of cPanel

Then click on Manage SSL Sites.

Then Uninstall any old certificates


Step 4 - From cPanel, select SSL/TLS Status


Step 5 - Click Run AutoSSL

Note 1: You may have to wait 1hr for the free SSL to apply
Note 2: If under the list of domains, the chosen domain/subdomain has + Include during AutoSSL available, make sure to click that first.


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